Privacy Policy

Effective Date: September 22, 2026
Last Updated: September 22, 2026
SPS Plumbing LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://spsplumbing.biz or engage our plumbing, water heater, and contractor services.

1. Information We Collect

We collect information that identifies, relates to, or describes you ("Personal Information") to provide estimates, schedule plumbing and hot water services, and communicate about ongoing projects.

A. Information You Provide Directly

  • Contact Details: Name, email address, phone number, and physical billing/service address.
  • Service Requests: Project descriptions, property details, photos or media related to your plumbing request (e.g., water heater model, drain issues), preferred appointment dates, and access instructions.
  • Payment Information: Billing address, credit card, or bank account details processed securely through third-party payment gateways (we do not store full payment card numbers on our servers).
  • Communications: Records of correspondence, form submissions, customer feedback, and service inquiries.

B. Information Collected Automatically

When you navigate our website, we may collect technical data through cookies and server logs:
  • IP address, browser type, device type, and operating system.
  • Pages visited, time spent on pages, clickstream data, and referring URLs.

2. How We Use Your Information

We use the information we collect for operational and trade-related business purposes, including to:
  • Provide estimates, quotes, and perform requested plumbing repairs, water heater installations, drain cleaning, and maintenance services.
  • Schedule appointments, send technician arrival notifications, and provide job status updates.
  • Process payments, issue invoices, and manage accounting records.
  • Respond to customer service inquiries and dispatch plumbing technicians to your location.
  • Send transactional notifications, service reminders, and follow-up communications.
  • Send optional marketing emails, promotional offers, or rebate information (you may opt out at any time).
  • Maintain, secure, and improve our website functionality.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share your information only under the following operational circumstances:
  • Subcontractors & Field Technicians: With certified sub-contractors, specialists, or field personnel assigned to complete work at your property.
  • Service Providers: With trusted third-party vendors who assist in operating our business (e.g., dispatch software, job management platforms, CRM systems, web hosting, payment processors).
  • Legal Requirements: When required by law, subpoena, court order, or to protect the rights, property, and safety of SPS Plumbing LLC, our staff, or the public.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to improve user experience and analyze site traffic.
  • Essential Cookies: Necessary for the basic functionality of our website.
  • Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
You can set your web browser to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect the functionality of certain website features.

5. Data Security & Retention

We implement reasonable administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal/tax obligations, resolve disputes, and enforce our agreements.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:
  • Access & Portability: Request a copy of the personal information we hold about you.
  • Correction: Request updates or corrections to incomplete or inaccurate information.
  • Deletion: Request the deletion of your personal data, subject to legal and contractual retention obligations (e.g., tax records, ongoing service warranties).
  • Opt-Out: Unsubscribe from promotional marketing communications at any time by clicking the "Unsubscribe" link in our emails or replying "STOP" to SMS notifications.
To exercise these rights, contact us using the details below.

7. Third-Party Links

Our website may contain links to external sites (such as manufacturer warranty pages, rebate centers, or equipment catalogs). We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their respective privacy policies.

8. Updates to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us at:
  • SPS Plumbing LLC
  • Address: 205 E Alma Ave, Unit O1, San Jose, CA 95112
  • Phone: (408) 622-8183
  • Website Contact: https://spsplumbing.biz/